Refund Policy

Last Modified: July 15, 2024

Caballa Games is committed to providing high-quality gaming experiences. This Refund Policy outlines our stance on refunds for purchases made within our Services. By using our Services and making any purchases, you agree to this Refund Policy.

Table of Contents

• I. No Refund Policy
• II. Rationale for No Refund Policy
• III. Exceptional Circumstances
• IV. Virtual Content and Currency
• V. Subscriptions and Recurring Payments
• VI. Fraudulent Activity
• VII. Customer Support
• VIII. Policy Updates
• IX. Contact Me

I. No Refund Policy

We maintain a strict no refund policy for all purchases made within our Services. This includes, but is not limited to:

• In-game purchases
• Virtual currency
• Downloadable content (DLC)
• Season passes
• Subscription fees
• Premium accounts or services

All sales are final. Once a purchase is made, we do not offer refunds for any reason, including but not limited to, dissatisfaction with the product, accidental purchases, or changes of mind.

II. Rationale for No Refund Policy

Our no refund policy is in place for several reasons:

• To maintain the integrity of our in-game economies
• To prevent abuse of our systems
• To ensure fairness among all players
• To allocate our resources towards improving and maintaining our services rather than processing refunds
• To encourage careful consideration before making purchases

We believe this policy is the most equitable approach for all our players and allows us to focus on delivering the best possible gaming experience.

III. Exceptional Circumstances

While we maintain a strict no refund policy, we acknowledge that there may be rare, exceptional circumstances where a refund might be considered. These circumstances are evaluated on a case-by-case basis and may include:

• Unauthorized purchases due to account hacking (with proper documentation and verification)
• Severe technical issues that render the purchased content completely unusable (as verified by our technical team)
• Instances where local law mandates refunds and this policy is not enforceable

Please note that even in these circumstances, refunds are not guaranteed and are subject to thorough investigation and approval by us.

IV. Virtual Content and Currency

All virtual content and currency purchased or acquired through our Services are non-refundable and non-transferable. This includes:

• Character skins
• Weapons or equipment
• In-game currency
• Loot boxes or similar randomized content
• Battle passes or similar progression systems

Once virtual content or currency is added to your account, it cannot be returned, exchanged, or refunded for real money or other virtual items.

V. Subscriptions and Recurring Payments

For any subscription-based services we offer:

• Subscriptions are non-refundable for the current billing period
• You may cancel your subscription at any time, but you will continue to have access to the subscription benefits until the end of your current billing period
• No partial refunds will be issued for unused subscription time

It is your responsibility to cancel subscriptions before they renew if you no longer wish to maintain the subscription.

VI. Fraudulent Activity

We take fraudulent activity seriously. If we suspect that a purchase or refund request is fraudulent:

• We reserve the right to refuse the refund request
• We may suspend or terminate the account associated with the fraudulent activity
• We may report the activity to appropriate authorities

Attempting to circumvent this refund policy through chargebacks or other means may result in account suspension or termination.

VII. Customer Support

While we do not offer refunds, we are available to assist with any issues you may encounter with your purchases or our Services. If you experience any problems, please contact us before attempting any chargebacks or payment disputes.

VIII. Policy Updates

We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on our website. Your continued use of our Services after any changes to this policy constitutes your acceptance of such changes.

IX. Contact Me

If you have any questions about this Refund Policy or need to contact us regarding a purchase, please reach out to us at:

Email: contact@caballagames.com

Please note that contacting us does not guarantee a refund or exception to this policy.